Shipping policy

Thank you for choosing our custom 3D figurine service. Because every piece is made to order just for you, please read our shipping policy carefully before placing your order.

1. Order Processing & Production Time

All figurines are fully handcrafted and custom-made from your photos. No items are pre-made or kept in stock.

2. Shipping Methods & Rates

Transit times refer to in-transit days only and do not include modeling, production, or quality inspection time.

3. Total Estimated Delivery Time

4. Worldwide Shipping

We ship to 200+ countries and regions worldwide, including but not limited to the United States, Canada, the United Kingdom, Australia, European Union countries, and many destinations across Asia, Africa, and Oceania.

If we are temporarily unable to ship to your country due to local carrier restrictions, customs regulations, or other circumstances, you will be notified at checkout.

5. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with your tracking number. You can track your package through 17TRACK or the carrier’s official website.

You can also check your order status at www.snapfig.com/trackorder. Simply enter the tracking number shown in your SnapFig account after your order has been shipped.

Please allow 1–3 business days after receiving your shipping confirmation for tracking information to be updated in the carrier’s system.

6. Duties, Taxes & Import Fees

United States & Australia: Duties and import taxes are generally not required for standard personal orders.

European Union, United Kingdom, Canada, and other international destinations: Import taxes, customs fees, duties, or VAT may apply depending on local regulations. Any applicable charges are the sole responsibility of the recipient.

We are unable to predict or control customs processing times or fees. Please check with your local customs authority for further information.

7. Incorrect Shipping Address

Please double-check your shipping address before submitting your order.

• If you notice an error, please contact us at service@snapfig.com within 24 hours of placing your order.
• Once your order has entered production or has been dispatched, we may be unable to modify the shipping address.
• We are not responsible for delays, failed deliveries, or lost packages resulting from an incorrect or incomplete address provided by the customer.

8. Package Not Received

If you have not received your package within the following timeframes after receiving your shipping confirmation email, please contact us:

We will investigate the shipment with the carrier and, depending on the circumstances, arrange a reshipment or provide an appropriate resolution.

9. Damaged or Defective Items

If your figurine arrives damaged or defective due to a manufacturing issue or transit damage, please contact us within 48 hours of delivery and provide:

1. Clear photos of the product
2. Photos of the packaging
3. A description of the issue

We will arrange a free replacement or issue a partial/full refund, depending on the circumstances. Claims submitted after 48 hours may not be eligible for a resolution.

Please note that minor natural variations in 3D printing texture or slight color differences caused by screen calibration are not considered defects.

10. Delays Beyond Our Control

We are not responsible for delays caused by circumstances beyond our reasonable control, including:

• Weather events or natural disasters
• Customs inspections or hold-ups
• Carrier strikes or operational disruptions
• Peak holiday seasons (e.g., Christmas, Valentine’s Day)
• Other force majeure events

Shipping delays caused by these circumstances do not qualify for a refund.

11. Contact Us

This Shipping Policy is subject to change without prior notice. Please check this page periodically for updates.