Warranty

Last updated: September 7, 2026

At SnapFig, each 3D figurine is personalized and created from customer-submitted photographs. We inspect our products before shipment and are committed to providing personalized products that meet our quality standards.

This Limited Product Warranty explains how we handle verified manufacturing defects, damage present upon delivery, incorrect products and products that are materially different from the submitted order details or the visual preview associated with the order.

1. What Is Covered

Subject to review and verification, this Limited Product Warranty generally covers:

• manufacturing defects or damaged parts present when the product is delivered.
• transit damage supported by appropriate photographs of the product and packaging.
• receipt of an incorrect product or customization that differs materially from the submitted or confirmed order details.
• a finished product that is materially different from the submitted photographs, selected customization options, confirmed order details or the visual preview associated with the order.
• other verified quality issues attributable to the production or fulfillment process.

Eligibility for a remedy depends on the nature of the issue, the available evidence and the circumstances of the order.

2. What Is Not Covered

This Limited Product Warranty does not ordinarily cover:

• damage caused after delivery by misuse, improper handling, accidental damage or improper storage.
• normal wear and tear resulting from ordinary use or the passage of time.
• damage resulting from unauthorized repair, alteration or modification.
• a change of mind or change in personal preference.
• subjective dissatisfaction with an artistic style that is reasonably consistent with the selected style, order details and visual preview.
• spelling, selections, customization instructions or other details submitted or confirmed by the customer.
• details that could not reasonably be reproduced because they were blurred, cropped, covered or absent from the submitted photographs.
• damage or loss resulting from an incorrect or incomplete shipping address provided by the customer.

These exclusions do not apply where a remedy is required under applicable consumer protection law.

3. Minor and Expected Variations

SnapFig products are individually produced using 3D-printing and hand-finishing processes. Digital previews are visual representations and may not reproduce every physical characteristic of the finished product exactly.

The following are not ordinarily considered defects by themselves:

• minor variations in 3D-printing texture or surface finish.
• slight color differences caused by lighting, screen calibration or display settings.
• small artistic or handcrafted variations that do not materially affect the overall likeness, selected style or confirmed order details.
• slight size variations reasonably associated with an individually manufactured and hand-finished product.

If the finished product is materially or significantly different from the submitted photographs, selected customization options, confirmed order details or the visual preview associated with the order, you may submit a claim for review.

4. How to Submit a Claim

If your product arrives damaged, defective or incorrect, or is materially different from the submitted order details or the visual preview associated with the order, please contact us as soon as reasonably possible.

Where reasonably possible, we recommend contacting us within 48 hours of delivery so that the condition of the product and packaging can be documented promptly. Requests submitted later will be reviewed based on the circumstances, available evidence and applicable law.

To help us review your claim, please provide:

• your order number.
• a clear description of the issue.
• clear photographs showing the product and the relevant defect, damage or difference.
• photographs of the outer and inner packaging if the product was damaged during transit.
• any additional information reasonably required to review the claim.

Please retain the product and its original packaging while the claim is being reviewed. Disposing of the product or packaging before the review is complete may make it more difficult to verify certain issues.

5. Claim Review

After receiving the relevant information, our Customer Service team will review the claim and may request clarification, additional photographs or other reasonable evidence.

The review may consider the visual preview associated with the order, customer-submitted photographs and instructions, confirmed order details, production records, quality inspection information, shipping records and the condition of the delivered product.

Submitting a claim does not automatically guarantee a particular remedy. We will determine an appropriate resolution based on the nature and extent of the verified issue, whether it can reasonably be corrected or remade, and any rights available under applicable law.

6. Available Resolutions

Depending on the circumstances, an eligible resolution may include:

• a correction or adjustment.
• a remake.
• a replacement.
• a partial refund.
• a full refund.
• another resolution agreed upon with the customer.

Unless otherwise required by applicable law, an approved resolution does not ordinarily entitle the customer to receive both a replacement and a full refund for the same affected item.

Approved refunds will generally be returned to the original payment method and processed in accordance with our Returns & Refund Policy .

7. Returns and Shipping Costs

Please do not return a product without first contacting us and receiving return instructions. Depending on the issue, we may be able to review and resolve the claim using photographs and other supporting information without requiring the product to be returned.

If we require the return of a product that is confirmed to have an eligible manufacturing defect, delivery-related damage or fulfillment error, SnapFig will provide return instructions and cover reasonable return shipping costs. No restocking fee will ordinarily be charged for a verified eligible claim.

Transit damage, lost packages and other shipping-related matters are also addressed in our Shipping Policy . Related refund eligibility and procedures are described in our Returns & Refund Policy .

8. No Extended or Lifetime Warranty

Unless expressly stated otherwise in writing, SnapFig does not provide an extended or lifetime warranty for personalized products. This Limited Product Warranty is intended primarily to address eligible manufacturing, fulfillment and delivery-related issues identified in connection with the delivered product.

This section does not limit any warranty, consumer guarantee, right or remedy that applies under applicable law.

9. Consumer Rights

Nothing in this Limited Product Warranty excludes, restricts or modifies any consumer guarantee, warranty, right or remedy that cannot lawfully be excluded, restricted or modified under applicable law.

10. Changes to This Warranty

We may update this Limited Product Warranty from time to time to reflect changes to our products, production processes, practices or applicable laws.

The revised version will be posted on this page with an updated “Last updated” date. Changes will generally apply prospectively unless otherwise permitted or required by applicable law.

11. Contact Us