Warranty
At SnapFig, every 3D figurine is custom-made and personalized from your photos. We carefully inspect each order before shipment and are committed to delivering products that meet our quality standards.
Warranty Coverage
Our warranty covers manufacturing defects, damage, or items that do not match the approved 3D preview.
Covered issues may include:
- Manufacturing defects or damaged parts
- Transit damage confirmed with clear photos
- Items significantly different from the approved 3D preview
- Other quality issues caused during production
If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.
What Is Not Covered
Because each SnapFig figurine is individually handcrafted and produced using 3D printing, minor variations may naturally occur.
The following are not considered defects:
- Minor variations in 3D printing texture
- Slight color differences caused by screen calibration or display settings
- Small artistic differences that do not affect the overall likeness of the figurine
- Damage caused by misuse, improper handling, modification, or accidental damage after delivery
How to Make a Warranty Claim
To help us review your claim, please contact our Customer Service team and provide:
- Your order number
- Clear photos of the product showing the defect or damage
- Photos of the original packaging, if the item was damaged during transit
- A brief description of the issue
Once we receive your information, our team will review the case and determine the appropriate resolution.
Depending on the circumstances, eligible claims may receive a free replacement or a partial/full refund.
Contact Us
Email: service@snapfig.com
Business Hours: Monday–Friday, 9:00 AM–6:00 PM (EST)
We aim to respond to all inquiries within 1–2 business days.